Why customers leave Monday.com
Monday.com customers face critical support failures, hidden costs, and intrusive AI.
of reviewers are leaving or shopping
Poor Customer Support
public 1★–2★ Trustpilot reviews
Customers are actively seeking alternatives due to an inability to get human support for critical bugs and account issues. They feel exploited by hidden costs, forced upgrades, and minimum seat requirements. Intrusive and dysfunctional AI features further degrade the user experience, leading to widespread frustration and active exodus.
The top 3 Monday.com churn triggers
- #01Critical · high switch intentSupport decay
Poor Customer Support
Share of complaints60%Customers face impossible barriers to reaching human support, stuck in endless AI bot loops, leading to unresolved critical issues and significant wasted time.
RCPT 001★☆☆☆☆“The customer support is useless! I have tried getting in contact via email and online chat, both of which are clearly run by AI. They are terrible!”
— Trustpilot reviewer · October 7, 2026✓ Verbatim · matched to source - #02Critical · high switch intentPricing lock-in
Excessive & Misleading Costs
Share of complaints40%Users are constantly hit with hidden costs, forced upgrades, minimum seat requirements, and paywalls for basic features, making the platform unaffordable and feeling like a 'subscription bad deal.'
RCPT 002★★☆☆☆“I’m honestly tired of the endless add ons. You pay for the main plan and then find out basic features like AI, automations, extra tools and integrations cost even more.”
— Trustpilot reviewer · September 17, 2026✓ Verbatim · matched to source - #03Medium · medium switch intentReliability
Persistent Bugs & Usability
Share of complaints35%Users experience frequent technical problems, broken functionalities, and poor UX/UI, leading to lost data, stalled workflows, and wasted time troubleshooting a core business tool.
RCPT 003★★☆☆☆“So far I've made a very basic Kanban board that immediately started glitching out in Chrome and became unusable.”
— Trustpilot reviewer · January 8, 2026✓ Verbatim · matched to source
The Monday.com poaching playbook
- Ad hook
Meta ad hook — “Human Support” angle
- Cold email
Poaching cold email to Monday.com customers (under 75 words)
- Objection handler
Answer to “We've already invested too much time setting up our current system.”
- Switching trigger
The moment Monday.com customers start shopping around
- Positioning
One-line positioning against Monday.com
Unlock the full Monday.com poaching playbook.
Every churn cluster, ad hooks your team can ship today, a cold email for Monday.com customers, objection handlers and the switching triggers — generated live from the newest reviews.
Live churn alerts for Monday.com are in early access — ask for an invite.
Monday.com alternatives reviewers named
Tools unhappy Monday.com reviewers in this sample said they moved to or were evaluating. Mentions, not endorsements.
- Jira
- Hubspot
- Salesforce
- Zoho
- Attio
Monday.com churn FAQ
01 · Monday.com · questions buyers ask
Why do customers cancel Monday.com?
In 58 recent 1★ and 2★ Trustpilot reviews analysed by ChurnMine, the most common reasons were poor customer support (60%), excessive & misleading costs (40%) and persistent bugs & usability (35%). 21% of those reviewers said they were leaving or comparing alternatives.
What is the biggest complaint about Monday.com in 2026?
Poor Customer Support. Customers face impossible barriers to reaching human support, stuck in endless AI bot loops, leading to unresolved critical issues and significant wasted time.
How do you position against Monday.com in sales calls?
Lead with the pain Monday.com's own customers describe most — poor customer support — and show, concretely, how you remove it. Use their words rather than yours, and have proof ready for excessive & misleading costs. ChurnMine's full Monday.com playbook adds ad hooks, a poaching cold email, objection handlers and switching triggers.
What are the best Monday.com alternatives for agencies?
Unhappy Monday.com reviewers in our sample named Jira, Hubspot, Salesforce, Zoho, Attio as alternatives they moved to or were evaluating. ChurnMine doesn't rank vendors — run a live audit on any of them to compare their complaint profiles.
Method: ChurnMine audited the 58 most recent public 1★ and 2★ reviews of Monday.com on Trustpilot (collected October 15, 2026). Percentages and scores describe that sample; quotes are verbatim and verified against the source, with reviewer names removed. Reviews are individual customers’ opinions. ChurnMine is not affiliated with Monday.com; trademarks belong to their owners.